Include a note inside the return package stating the exact item you are wishing to receive in exchange, or if you want a refund/store credit. Formatting should be as follows:
- First & Last Name
- Order Number
- Item(s) enclosed
- Item(s) wishing to receive in exchange OR specify you're returning for refund/store credit.
*If you received an incorrect or damaged item, please reach out to our customer service team*
Phone: (512) 382-9585
*Please Read Guidelines Below*
Exchanges and returns may be processed within 14 days of delivery. Item(s) must be unworn, unwashed, free of any pet hair and odors (smoke, cologne/perfume, sweat). The customer is responsible for sending the item(s) back to Rogue American Apparel; packaging must be equal to the packaging in which you received the original order to ensure maximum protection during transit. Keep your packing slip for order verification.
If you are an existing customer and need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. Contact our customer service team if you have any additional questions or concerns.
Ship Return Items To:
4701 Hudson Bend Rd.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.